Last year, we predicted that by 2022 there would be no one left who had not come into contact with electronic signatures. Is that still true?
What characterises this quality demand?
Lindsberger: It is no longer a question of whether you want to work with electronic signatures or not. The question is now more about which tool you want to use for electronic signatures. The quality of a high-end product such as MOXIS goes far beyond functionality and usability. It is based on a number of factors relating to the software itself. We can do more than just electronic signatures: MOXIS maps signature processes in a unique way and thus ensures the greatest possible efficiency in all decision-making processes. Our many years of experience and the technical and personal consulting expertise of a well-established, well-rehearsed team all contribute to this. All of this is increasingly influencing the customer’s decision in favour of MOXIS.
Has the geopolitical situation influenced the mindset towards digitalisation?
Act globally, think locally?
Lindsberger: Exactly.
The World Economic Forum is forecasting two difficult years that are likely to have a negative impact on efficient production due to complex bottlenecks in the supply chains, accompanied by rising prices. Doesn't this present an opportunity for consistent digitalisation geared towards high quality standards?
Koller: Definitely, intelligent digitalisation concepts can streamline individual processes and make up for lost efficiency. Nevertheless, I can only partially share the pessimistic tone of many current forecasts. Although digitalisation has seen a slight dip in the past two years, this has not changed the fundamental willingness to transform structures and processes on a large scale: 5G expansion, remote work, artificial intelligence, cloud computing, quantum computing and other relevant process optimisation topics in which digital signatures are a key component will set the pace in the coming years. The basic trend remains stable.
How are XiTrust customers reacting to the changing conditions?
XiTrust has reacted accordingly to this changing environment?
Koller: We have extended our portfolio with the Business Cloud, the perfect offering for companies with a more defensive investment strategy. It allows you to start in one department and collect initial data on the effects of MOXIS. After that, we can push ahead with the roll-out to other departments. Instead of 500 users for large companies, you can start with just 5 users. As a starter package with manageable costs, this cloud solution is an ideal basis for testing the requirements of individual signature processes in practice.
Has the intensive past three years brought about a lasting change in the mindset of companies?
Lindsberger: I think there has been a degree of uncertainty. Being able to better assess upcoming situations has therefore become more important. The word “trust” features in our company name for a reason. We at XiTrust want to do our part to make things more predictable, for example by ensuring that there are no hidden costs, but rather transparency and sufficient advice on which signature solution makes sense and where companies can save money.
How does XiTrust differ from other providers?
Lindsberger: XiTrust has achieved its competitive edge as a result of decades of expertise. Today, our solution is immediately ready to use whenever the customer needs it. Although we cannot perform magic, we tackle what is possible. Furthermore, because we have been on the market for a long time, we can already fulfil a very high percentage of individual customer requirements as part of our standard offering.
What can customers expect from XiTrust in 2023?
What exactly is MOXIS Now about?
Let's get back to your outlook for 2023. Will there be any other innovations?
Koller: Alongside MOXIS Now, it will be even easier to sign electronically with the other MOXIS versions. Our service for digital identities, xIDENTITY, will be expanded to include auto-ident and robo-ident procedures. The ID wallet concept is also currently being launched at EU level: every citizen will then have a digital identity by default, which of course means that we will no longer have to fulfil the requirements for qualified signing in MOXIS ourselves. The ID wallet will strengthen values that have been part of XiTrust from the very beginning: data integrity and authenticity as well as the entire aspect of IT security. These are our trend topics for 2023.
